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The Southern Water region has been
classed as an area of severe water stress and the pressures of
climate change and population growth are putting further pressure
To combat this, Southern Water is changing
the way it supplies and bills its domestic customers by launching a
comprehensive Metering Programme. Of Southern Water’s 1 million
households about 40 per cent are already metered. This will rise to
about 92 per cent with nearly 500,000 new meters installed at
properties by 2015.
The Metering Programme is a first
for the UK water industry. Southern Water has designed the
programme to offer an opportunity for wide ranging customer
engagement on the key issues of saving water, saving energy and
Households that have a water meter
tend to use around 10 percent less water than those on a fixed
charge. Metering allows households to take control of their water
use and by reducing water waste they can cut their water and carbon
footprint and save money on their household bills.
Groundwork has been contracted to
deliver the customer engagement work.
This fits broadly into
a) Field Marketing
– On the day of the meter installation, Groundwork will be on hand
to discuss this programme with the customers. We will provide a
Mobile Exhibition Unit for customers to visit to learn more about
the scheme and ways in which they can save water, to help them save
energy and save money on their water and energy bills. Our teams
will also go door-to-door to explain the programme and provide an
opportunity for the customers to access further information or
b) Home Water & Energy
Audits – our experts,
Green Doctor, will provide efficiency advice to some customers
to help reduce their overall utility bill outlay. This service will
be delivered in the home, by phone and online to Southern Water’s
most impacted customers; particularly those who are most
c) Benefits Advice
– A further service will be offered to Southern Water’s most
vulnerable customers. Groundwork will refer these customers
directly to IncomeMAX who will ensure the customers are receiving
their maximum benefit entitlement so they are able to meet their