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Event booking privacy summary

24 May 2018

If you request free tickets or buy tickets for a paid for event through our website we will collect your name, address and contact details in order to process your request. These details might also be used to send you automated booking confirmations and event reminder emails.

If you are buying tickets for a paid event it is processed by RSM2000. A record of the transaction is kept for six years along with your name and address as this is required by HM Revenue & Customs to comply with Gift Aid rules. Only the first and last four digits of your card number are stored and we do not store the CV2 (security code) information.

To process the credit and debit card payments the information is passed to a Card Acquirer. We use World Pay. They store any credit card details in an encrypted form that meets PCI-DSS standards.

(Note: in some cases booking for events promoted on the website will be managed by a link to an external system like EventBrite. In these cases the privacy policies of those services will apply.)

You can read the full details about how we process you data in the Groundwork privacy policy.


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