Support for vulnerable residents during a powercut

Vulnerable residents can get help from Groundwork, offering free advice and information on how to improve their health and well-being in the event of a power cut.  

Sign up to the Priority Service for free!

Sign up to the Priority Service.

What help should I expect to get during a power cut?
  • A priority number at UKPN that you can call 24 hours a day
  • A dedicated team from UKPN who will contact you to keep you updated during a power cut
  • UKPN can put you in touch with an expert at who can offer you advice on energy bills and energy saving tips if this is important to you
  • Tailored support from UKPN if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • In certain scenarios, UKPN may also offer a free hotel overnight and transport to the hotel

Support packs

When you sign up to the service, you may* also receive a free pack to use in times of emergencies.

Packs include:

  • Torch
  • Emergency LIONS bottle
  • Room thermometer
  • Welcome booklet about the Priority Service

Am I eligible for extra support?
  • If you rely on medical equipment
  • If you have refrigerated medicines
  • If you have a serious or chronic illness
  • If you have a disability
  • If you or someone you care for is living with dementia
  • If you are of pensionable age
  • If you have children under five in your household
  • If you need extra support for a short time period (e.g. If you are recovering from medical treatment)

Then yes!

Get in touch for advice on the extra support you may receive

Groundwork will be attending events across the counties, so keep an eye out for our stalls and follow us on Twitter to keep up with the latest events.

More information about the service


*only residents with certain mental or physical health issues will receive a pack, contact us on the details above to see if you are eligible.