Customer Engagement Officer (CEO) Thames Water Programme

Location: London (from home during COVID social distancing measures)

Contract: Fixed Term until 31st March 2022

Salary: £21,158 per annum

Hours: 37.5 hours per week


Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper.  The position of Customer Engagement Officer (CEO) is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.

London and the South-East have been designated as areas of ‘Severe Water Stress’ by the UK Government and, as such, it is vital that we use water more wisely, reduce wastage and learn to save water for future generations.

The Customer Engagement Officer (CEO) provides key support in the delivery of the Thames Water Smarter Homes Metering Programme by contacting Thames Water customers, generating appointments by telephone, or occasionally undertaking these activities door to door.

The role directly supports the programme’s Smarter Home Visit Advisors (SHVAs) who visit customers and carry out activities such as providing on-site advice and the installation of free water saving devices.

It also supports our Smarter Business Visit programme where we offer on-site advice to a range of businesses and offer them water saving device installation as well as plumbing repairs.


Apply now!

If you think you have the necessary skills and experience, please download the Job Description & Person Specification and the Application Form below.

Customer Engagement Officer JDPS

Application Form

Please send your application form and recruitment monitoring form quoting reference 789/CEOTW to londonjobs@groundwork.org.uk

Closing date: 5pm Tuesday 4th May 2021

Interview date: TBC with applicant (via Zoom or Teams)

For further information and to discuss the role please contact Paul Reynolds at Groundwork London on 07710 390406 

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.