Information, Advice & Guidance Adviser
Job Title: Information, Advice & Guidance Adviser
Salary: £26,485 per annum
Hours: Full Time (37 hours per week) or Part Time hours available
Location: Head Office – Newton Aycliffe
About us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork’s mission is to support people to improve their prospects and reach their full potential.
About the role
As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support.
You will work through a multi-channel approach – including face-to-face meetings, telephone, email, online chat, and video appointments – ensuring clients receive the right help, in the right way, at the right time.
Your role will include:
- Listening carefully to understand client needs and priorities.
- Providing clear, tailored advice and practical support.
- Acting on behalf of clients where necessary, including referrals to specialist agencies.
- Maintaining accurate case records and ensuring compliance with quality standards.
You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.
About You
We’re looking for someone who is:
- Empathetic and approachable, with excellent listening and communication skills.
- Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
- Organised and proactive, able to manage a varied workload and meet deadlines.
- Committed to equality, diversity, and inclusion in service delivery.
- Adaptable, with a willingness to travel and work flexibly to meet client needs.
You’ll also bring a passion for helping people overcome challenges and the drive to make a difference in your community.
For more information on the role, or for an informal discussion please contact Vicky Wood, Project Manager on 07885 460715 or vicky.wood@groundwork.org.uk
Want to apply?
Great. All you need to do is complete the application form below
Information, Advice & Guidance Adviser – Job Description
Information, Advice & Guidance Adviser – Person Specification
All completed applications should be emailed to HR.NorthEast@groundwork.org.uk
Closing date: Midnight on Thursday 20th November 2025
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
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This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.