Customer Engagement Officer
| Location: | 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX |
| Contract: | Fixed Term Contract – 31 March 2026 |
| Salary: | £24,570 per annum |
| Hours: | 37.5 hours per week |
Groundwork South is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. The position of Customer Engagement Officer (CEO) is an exciting opportunity to work in a key role in the delivery of our Water Efficiency Programme.
Summary of role: London and the South-East have been designated as areas of ‘Severe Water Stress’ by the UK Government and, as such, it is vital that we use water more wisely, reduce wastage and learn to save water for future generations.
The Customer Engagement Officer (CEO) provides key support in the delivery of the programme by contacting commercial and domestic customers and generating appointments by telephone and email. The CEO role supports Groundwork South and Groundwork London’s wider water efficiency programme that carry out activities such as providing on-site advice and the installation of free water-saving devices and plumbing repairs.
We are looking for an enthusiastic individual with excellent communication skills with the ability to engage with customers via the telephone and email.
For key requirements of the role please see the personal specification attached to the Job Description on our website.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme – including mental health helpline and face to face counselling.
- Salary sacrifices schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Apply now!
Download the Job Application pack below:
Job Description & Person Specification
To apply, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) to: recruitment.south@groundwork.org.uk please quote the reference number ‘CEO0625’ on your covering letter and email communication.
For further information and to discuss the role please contact Dion Bachmann at dion.bachmann@groundwork.org.uk
| Closing date for applications: | 16th June 2025 |
| Interview date: | 19th June 2025 (in person or Teams) |
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
