Our commitment to you

Groundwork works hard to ensure that all our learners and beneficiaries have the best possible experience of our courses and programmes. We want everyone who works with us to make great progress towards their goals, and to leave our courses and programmes feeling better prepared to face the world and its challenges.

The diversity of the communities we serve worth celebrating! We are committed to equal opportunities, and want all learners, beneficiaries, volunteers and staff to feel valued, safe and inspired when working with us.

We monitor the quality of our courses throughout the year, and all learners or beneficiaries are invited to feedback often and honestly to help us ensure that we are continuously improving.

Complaints and compliments

We want to hear from you!

Groundwork exists to support communities and the people within them, and your feedback is invaluable.

We’ll ask you for feedback regularly during and at the end of our courses and programmes, so please do take the time to complete a survey if asked.

All of our local Groundwork Trusts have key contacts for complaints and compliments, or you can contact Groundwork UK directly using the details below.


0121 236 8565

Useful documents

Privacy Note
Safeguarding Policy
Our Commitment to Safeguarding
Equality and Diversity Policy
Our latest Ofsted Report