Call Centre Agent

London and the South-East have been designated as areas of ‘Severe Water Stress’ by the UK Government. It is therefore vital that we use water more wisely, reduce wastage, and safeguard supplies for future generations.

As a Call Centre Agent you will:
• Contact commercial customers via telephone and email to promote the programme.
• Generate and book appointments for our water efficiency teams.
• Provide clear and positive communication to encourage participation.
• Support the wider programme, which includes offering on-site advice, installing free water-saving devices, and carrying out minor plumbing repairs.

This role is ideal for someone who enjoys building relationships, is target-driven, and wants to make a tangible impact on the environment.

For key requirements of the role please see the personal specification attached to the Job Description on our website.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan and 24-hour Healthline
• Employee Assistance Programme - including mental health helpline and face to face counselling.
• Salary sacrifices schemes including cycle to work and pension contributions.
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

To apply, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) to: recruitment.south@groundwork.org.uk please quote the reference number ‘CE00726 on your covering letter and email communication.

We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.

Vacancy Files

• Job Description

Interview Details

Closing date for applications: When the positions have been filled Interviews will be held over Microsoft Teams