Groundwork UK will seek to provide excellent supporter standards in order to build excellent relationships with all donors, supporters and volunteers, delivering a high degree of ‘customer service’

We will:

  • Treat supporters with courtesy, politeness and respect at all times.
  • Respond to fundraising donations, enquiries and correspondence within 5 working days of receipt at GWUK
  • receive visitors at our premise, by appointment, open 9-5pm on weekdays.
  • Listen to feedback and comments, to improve our future performance.
  • Answer any questions about our fundraising activities and costs with transparency and honesty, always ensuring the information is up to date and accurate.
  • Provide clear information about how our supporters can make a gift and amend any regular commitment, and about how their donation is used.
  • Respect the rights, dignities and privacy of our supporters and service users.
  • Ensure to never pressure our supporters into making a gift and accept when they decide not to donate or to cease giving.
  • Accept that if a supporter tells us that they do not want us to contact them again or in a particular way, we will not do so.

Make sure not to share our supporter’s personal details without their permission and treat all communications as confidential.