Supporter Standards

Groundwork UK will seek to provide excellent supporter standards in order to build excellent relationships with all donors, supporters and volunteers, delivering a high degree of ‘customer service’

We will:

• Treat supporters with courtesy, politeness and respect at all times.
• Respond to fundraising donations, enquiries and correspondence within 5 working days of receipt at GWUK
• receive visitors at our premise, by appointment, open 9-5pm on weekdays.
• Listen to feedback and comments, to improve our future performance.
• Answer any questions about our fundraising activities and costs with transparency and honesty, always ensuring the information is up to date and accurate.
• Provide clear information about how our supporters can make a gift and amend any regular commitment, and about how their donation is used.
• Respect the rights, dignities and privacy of our supporters and service users.
• Ensure to never pressure our supporters into making a gift and accept when they decide not to donate or to cease giving.
• Accept that if a supporter tells us that they do not want us to contact them again or in a particular way, we will not do so.

Make sure not to share our supporter’s personal details without their permission and treat all communications as confidential.