“The house feels lovely and cosy now” – Monica’s Story
Background
With rising energy prices and an older, draft-prone Victorian property, Manchester homeowner Monica* was struggling to keep her home warm and her bills manageable. Unsure where to turn, she contacted Groundwork’s energy advice service for help.
Intervention
Green Doctor Rob conducted a free home energy visit, offering personalised, practical support to improve the home’s energy efficiency. His assistance included:
- Installing LED bulbs and suggesting simple, no-cost energy-saving actions
- Providing tailored advice on how to retain heat more effectively
- Guiding the homeowner to check her eligibility for benefits and funding schemes
- Identifying opportunities to upgrade the property’s heating and insulation
- Recommending an affordable Energy Performance Certificate (EPC) assessment
Outcomes
With Rob’s support, Monica was able to secure funding that covered the installation of a new boiler which has significantly boosted home comfort and energy efficiency.
The house feels lovely and cosy now, and my bills have gone down. Rob was fantastic – knowledgeable, supportive, and genuinely went the extra mile. I’m really glad I reached out for help.
*name changed to protect identity