Contact

We operate across nine boroughs of Greater Manchester (excluding Wigan) out of three offices; Trafford, Rochdale and Tameside.

For general enquiries please email greatermanchester@groundwork.org.uk or call our Trafford office switchboard on 0161 220 1000.

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Office locations

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Complaints process

If you wish to make a complaint you can contact our Strategic Lead for Quality and ask for a complaint form in any of the ways listed below:

• By email to evelyn.brookfield@groundwork.org.uk
• In writing to Strategic Lead for Quality, The Ecology Park, Lake Road, Manchester M17 1TU
• By phone to our Strategic Lead for Quality on 0161 220 1000

Response times: When you have returned your completed complaint form we will acknowledge receipt of your complaint within 5 working days. Your complaint will be fully investigated and a response issued within 10 working days. If there is a delay in responding we will keep you informed of our progress.

Appeals: If you are unhappy with the response you can write to the Executive Director in an envelope marked “confidential”, at the following address: c/o Trafford Ecology Park, Lake Road, Manchester M17 1TU, or you can contact the Strategic Lead for Quality as above.

A full copy of our Complaints Policy is available here.

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