Contact

We operate across all ten boroughs of Greater Manchester out of four offices; Trafford, Rochdale, Tameside & Wigan.

For general enquiries please email greatermanchester@groundwork.org.uk or call our Trafford office switchboard. For complaints please scroll to the bottom of this page.


Trafford office
Groundwork Greater Manchester
Trafford Ecology Park, Lake Road
Manchester
Greater Manchester
M17 1TU
United Kingdom

Tel: 0161 220 1000

Company Registration No. 6543150

Charity Registration No. 1124508


Rochdale office
Groundwork Greater Manchester
Unit 4, Hamer Vale
Rochdale
Greater Manchester
OL12 9BF
United Kingdom

Tel: 0161 624 1444

Company Registration No. 6543150

Charity Registration No. 1124508


Tameside office
Groundwork Greater Manchester
Birchcroft, Crowthorne Road
Ashton-under-Lyne
Greater Manchester
OL7 0DH
United Kingdom

Tel: 0161 220 1000

Company Registration No. 6543150

Charity Registration No. 1124508


Wigan office
Groundwork Greater Manchester
74-80 Hallgate
Wigan
Greater Manchester
WN1 1HP
United Kingdom

Tel: 01942 821444

Charity Registration No. 514727

Company Registration No. 1764848


Complaints process

Our commitment to customers:

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint? A complaint is when you tell us you are not happy about the service we provide. It can be about anything and could include:

  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive a poor quality service
  • When you have a problem with a member of staff

How to make a complaint: If you wish to make a complaint you can contact our Skills and Quality Manager and ask for a complaint form in any of the ways listed below:

  • By email to evelyn.brookfield@groundwork.org.uk
  • In writing to Skills and Quality Manager, The Ecology Park, Lake Road, Manchester M17 1TU
  • By phone to our Skills and Quality Manager on 0161 220 1000

Response times: When you have returned your completed complaint form we will acknowledge receipt of your complaint within 5 working days. Your complaint will be fully investigated and a response issued within 10 working days. If there is a delay in responding we will keep you informed of our progress.

Appeals: If you are unhappy with the response you can write to the Chair of our Board in an envelope marked “confidential”, at the following address: c/o Trafford Ecology Park, Lake Road, Manchester M17 1TU, or you can contact the Skills and Quality Manager as above.

If you feel that there is a serious risk of significant harm to or abuse of the charity, its assets, beneficiaries or reputation, you can contact The Charity Commission at: Charity Commission Direct PO Box 1227 Liverpool L69 3UG Tel: 0845 300 0219 or email via www.charitycomission.gov.uk

The Charity Commission will not normally investigate a complaint unless an internal complaints procedure has been exhausted.

A full copy of our Complaints Policy is available on request.